June 2 - June 6, 2020 in Orlando Florida

Our annual conference is packed with learning opportunities, including 10 blocks of educational concurrent sessions, 3 plenary sessions, and informal programming and events designed to help you develop new ideas, share experiences, discover best practices, and network with information and visitor services professionals.


See what’s going on, from check-in to check-out!

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Everything you need to know about the CIVSA event of the year.

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Space is limited so make sure you register soon before capacity is reached!

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October 1-December 31: $390 Member/$540 Non-Member
January 1-January 31: $490 Member/$640 Non-Member
February 1-May 1*: $540 Member/$665 Non-Member

or until capacity is reached


The Collegiate Information and Visitor Services Association (CIVSA) is pleased to announce its Call for Presentations for the Annual Conference. Those registering for conference can now submit proposals.



Opening Plenary Session

Anne Grady is a best-selling author, two-time TEDx speaker, trainer, survivor, optimist, inspirer, and a truth-bomb dropper. Anne has a master’s degree in organizational communication and has spent the last twenty years working with some of the largest organizations around the globe. She has become known as a leading expert on communication, leadership, emotional intelligence, and resilience, contributing to Harvard Business Review, Entrepreneur, Fast Company, Inc. Magazine, FOX Business and many more.


Keynote Speaker

Louie Gravance is often referred to as “the guy that can make the Disney service concepts work outside of Disney.” Louie enjoyed a distinguished career with Disney theme parks, designing everything from live-entertainment experiences to customer service training programs through the Disney Institute in Orlando Florida. Following his hugely effective tenure in Orlando, Gravance left Disney to pursue other opportunities and soon amassed even more success working as a consultant, customer service speaker, and corporate culture guru.

Jonathan Sprinkles

Close Plenary Session

Jonathan Sprinkles is the author of 13 books (including two international bestsellers), a TV personality, celebrity business coach, and award winning keynote speaker. He is the founder of The Connection Lab, an award-winning company that is on a mission to help people live bigger and lead better through the power of human connection. Jonathan gets it. He knows the difference between what looks good on paper and what really works in the real world. He brings best practices from his career as a tech salesman and his 20 years of leadership experience as an entrepreneur.


University of Central Florida

(Max. 100 people; additional $25 fee)

The University of Central Florida is a metropolitan public research university located in Orlando, Florida. UCF is one of the largest universities in the United States by enrollment, with a student body of 68,500 students. Thirteen colleges – including a College of Medicine and an Honors College – offer more than 200 undergraduate and graduate majors in noted disciplines such as optics, modeling & simulation, digital media, engineering & computer science, business, public health, and hospitality management. The university is located adjacent to Central Florida Research Park, the seventh largest research park in the nation and the largest in Florida. Housing for 11,000+ students is provided along the perimeter of campus in five residential neighborhoods. The campus is nestled on 1,400 acres of live oak trees, Spanish moss, ponds, wetlands and natural Florida beauty. UCF is located thirteen miles from downtown Orlando, with convenient access to Central Florida’s beaches, attractions, recreation and business sectors. Your tour of campus will include a behind-the-scenes look at the operation of the Duke Energy UCF Welcome Center, which also houses the Office of Undergraduate Admissions. Prior to the tour, representatives will discuss the campus visit program, weather contingencies, and the logistics of sharing space. A brief walking tour of campus will follow.

Valencia College (West Campus) Immersive Experience

(Max. 50 people; additional $25 fee)

Valencia College’s West Campus covers 180 acres in West Orange County and is home to more than 100 programs of study. This excursion will demonstrate how Valencia College engages future students from elementary through high school grades through Immersive Experiences exploring STEM and Health Sciences areas of study. During this tour, guests will hear from students and college leaders, engage with simulation labs in health sciences, and participate in STEM activities focused on career exploration and transition to college. Guests will also learn about DirectConnect™ to UCF, which guarantees Valencia graduates admission and a smooth transition to UCF and tour the University of Central Florida’s Regional Campus. There will be a lot of walking around the campus, so wear comfortable shoes!


Presented by our conference Keynote Speaker Louie Grievance (no extra charge)

Aimed at leaders and managers tasked with modeling and inspiring service excellence, participants come away with a training template for sharing what they’ve learned. Explore the delivery of “magical” service moments on a consistent basis through the use of ten basic skills. Serving with INTENTION, and serving with VISION, are just two of the skills covered in this deep-dive into the practical application of the Disney service principles. The workshop is the perfect foundation for our conference keynote, “SERVICE is a SUPERPOWER!”

Participants will:

  • Learn ways of identifying the narrative of your business
  • Create an intention statement aimed at supporting the goals of your event
  • Isolate keywords that ground your customers’ experience
  • Learn a fun exercise they can implement with their staff called Good Show/Bad Show
  • Create an action plan for performance improvement
  • Laugh a lot


Valencia College (West Campus) Immersive Experience

(Max. 50 people; additional $25 fee)

This excursion will showcase Valencia College’s newest campus built in partnership with the University of Central Florida. The Valencia College Downtown Campus, a shared campus with UCF, opened in Fall 2019, serves the Orlando downtown community and is focused on improving lives through the power of education. Home to the Walt Disney World® Center for Culinary Arts and Hospitality, the downtown campus fulfills the need for hospitality and culinary workers in an industry expected to grow 10.8 percent in Central Florida through 2023. The unique opportunities for Valencia and UCF students to earn degrees that will have a direct economic impact in our region, meet industry needs, and serve the community are just a small part of the many programs offered at the heart of Orlando’s evolving Creative Village. You’ll have an opportunity to learn from award-winning faculty and staff, experience academic programs hands-on, and see the newest urban campus in our region, including student housing. Guests will experience the latest in urban design and innovation, participate in demonstrations and immersive experiences that showcase academic programs, and learn how a partnership between two institutions became a reality and an integral part of Orlando’s future in training and community development.


Promote your business and increase brand recognition with campus visit and information services professionals by sponsoring the 2020 Annual Conference in Orlando. We offer a number of sponsorship opportunities and are happy to work with you to develop advertising suited to your needs. For more information please contact Betty Spengler, Conference and Events Manager, at events@civsa.org or explore opportunities on our sponsorships page.

CIVSA gratefully acknowledges our sponsors for this year’s conference!


Join us for our closing dinner Beach Bash at Discovery Cove! Be sure to pack your flip flops and escape to a tropical paradise during our closing dinner and award reception! Surrounded by lush palm trees, soft sand and coral reefs, it’ll be the perfect way to relax after a busy conference and celebrate with new friends and colleagues. Mark your calendar now; more details to come!


Our conference hotel this year is the Caribe Royale Orlando, located at 8101 World Center Dr, Orlando, FL 32821. The rate is $151 per night plus taxes, which includes all amenities included in the hotel fee: In-room Wi-Fi; Shuttle service to the Walt Disney World® Ticket & Transportation Center, Disney Springs™, and Orlando Vineland Premium Outlets; In-suite coffee; Unlimited local and 800 access telephone calls; State-of-the-art fitness center; Movies Under the Stars (poolside-seasonal); Yoga classes (weekly); 1.5 mile running trail with outdoor exercise equipment; On-site game amenities (shuffleboard/cornhole toss/ping pong/pool tables); 10% discount on spa services at The Island Spa; 5% discount at Enterprise/National car rental.

The hotel fee has been waived for reservations booked through this dedicated group link or via phone by calling the hotel directly at 1-800-823-8300 or 407-238-8000. To receive this offer via phone you must identify yourself as an attendee to this conference and be booked under the group’s block. Any other offers booked outside of the group block, through the hotel’s main booking page or through any third-party channels will be subject to standard hotel fee rates. Overnight self-parking fees will apply. This fee is payable directly to the hotel, by guests with vehicles, at time of check-in.

The deadline to make reservations in our room block is May 28, 2020. We recommend you reserve as soon as you register for the conference, as the block will likely fill quickly. More information about the hotel, including amenities, parking and driving directions can be found online.


Orlando International Airport (MCO) is location 17 miles SW of our conference hotel. The average taxi rate between the airport and hotel is $55.

Mears Transportation is offering CIVSA Annual Conference attendees a $4.00 off the round-trip shared-ride shuttle rate of $39.00 rate. Click here for your discount coupon.

Orlando is also served by Uber and Lyft.

More information about ground transportation between the hotel and the airport can be found at HERE.


Please note that registration fees are non-refundable.

A credit for all fees paid less a $50 administrative fee will be issued if requested in writing by March 1. The registration credit has no cash value, and is valid for the next CIVSA Annual conference only. Cancellation requests must be submitted to civsaHQ@civsa.org and include the registrant’s name, email address, and amount paid. No credits will be issued after March 1.

An Annual Conference registration may be transferred to another professional staff member from the same institution. If the registration was paid at the CIVSA member registration rate, it may be transferred to (a) another CIVSA member at no additional charge or (b) a non-member with an additional $150 transfer fee. Transfer requests must be received in writing to civsaHQ@civsa.org. If a registration transfer is requested after May 1, the change will not be reflected in the conference program book or conference app.

Credits will not be offered for campus tour registrations.